What is Chat GPT?
Put simply, ChatGPT is an AI model that engages in conversational dialogue. It is an example of a free chat-bot, akin to the automated chat services found on some companies’ customer service websites. It was developed, and then released in November 2022 by Open-AI, a tech research company dedicated to ensuring that artificial intelligence benefits all of humanity. The “GPT” in ChatGPT refers to “Generative Pre-training Transformer,” referring to the way that ChatGPT processes language.
What is Chat GPT used for? The main feature of Chat GPT is generating responses like those humans would provide, in a text box. Therefore, it is suitable for chatbots, AI system conversations, and virtual assistants. However, it can also give natural answers to questions in a conversational tone and can generate stories, poems and more. Moreover, it can:
- Write code
- Write an article or blog post
- Write a story/poem
- Recommend chords and lyrics
To make the AI carry out one of these demands, all you need to do is type the command into the chatbot.
What is the reason for ChatGPT to be apart from other chatbots over the last several decades? That is because ChatGPT was trained using reinforcement learning from human feedback (RLHF). RLHF involves the use of human AI trainers and reward models to develop ChatGPT into a bot capable of challenging incorrect assumptions, answering follow-up questions, and admitting mistakes.
ChatGPT is considered to be your greatest assistant no matter who you are, at any age, in any profession or in any country. Some of the benefits of ChatGPT can be mentioned as follows:
Be active in large scales: ChatGPT is capable of deploying on multiple platforms, including web, mobile, and others.
Multi-language support: ChatGPT is suitable in multiple languages, enabling worldwide user support.
Answer questions in all fields: ChatGPT can answer most of the questions of users with a variety of topics, including knowledge, geography, history, economy, politics, culture and more.
Automated Content Generation: ChatGPT can be used for automated content creation, including writing articles, creating stories, and creating other types of content.
Solve customer support problems: ChatGPT can be used to solve customer support problems and provide information to users quickly and accurately, thereby improving service quality.
Automate processes: ChatGPT can be used to automate and solve manual tasks thereby increasing the productivity and efficiency of businesses and organizations.
Data and statistical analysis: ChatGPT can be used to analyze data and statistics, helping businesses and organizations improve operations and manage data efficiently.
Create better user experiences: ChatGPT can help create better user experiences by providing accurate and fast information to users.
One of the primary disadvantages of using a ChatGPT for customer service is the potential for the chatbot to provide inaccurate or misinformed answers. Since the GPTs are trained through trial and error, they are only as accurate as the data and algorithms they are based on. As a result, some chatbot conversations could result in frustration and confusion for customers trying to get help.
ChatGPT for customer service is that they cannot handle complex questions or requests. Many GPTs are only trained to have basic conversations, such as answering frequently asked questions or serving up basic product information. As a result, customers may only be able to get in-depth assistance if they have complicated questions.
ChatGPT often needs more time to provide timely responses due to the time it takes for the program to respond. GPTs need to take the time to process and generate a response, meaning that customers may have to wait longer than they would with a human customer service agent.
Lack of empathy: ChatGPT cannot empathize with users or understand their emotions, making providing support in certain situations challenging.
ChatGPT has limited the range of topics they can discuss. Since GPTs are trained on specific datasets, they can only offer advice and knowledge on issues within their domain. As such, customers can only expect assistance with topics within their usual scope of understanding.